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Custom

REID is a renowned designer and a highly-regarded manufacturer and exporter, but it’s not just products that we’re selling to our clients – what we’re selling is an integrated service.

Many customers have uniquely challenging lifting requirements, or needs best satisfied by designing lifting solutions into their plans at an early stage, which is why we provide services for:

  • Product customisation
  • Bespoke solution development
  • ‘Design-in’ and OEM solution integration

Such customisation/bespoke developments can be driven by a simple phone call, or working together with our engineers and sales team on site to understand the exact requirements and designing a specific solution.

Customer service is about how we deal with our clients on a one-to-one basis, offering a supportive and open relationship. Our commitment to ongoing improvements across our business involves a customer satisfaction process that provides our clients with the opportunity to give immediate feedback on products and services. We operate a Customer Satisfaction Feedback system via this website, as well as an FAQ service, and will soon be offering an integrated ‘build your own system’ quotation request feature.

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